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Event History

November 2021

Worldpay (Vantiv) Update

» View Event Details | Created Sun, 14 Nov 2021 07:00:00 +0000

Investigating Dear Personify Client, Worldpay from FIS (formerly Vantiv) will be performing maintenance on their systems on Sunday, November 14, 2021 from 1:00am – 4am EST. If you use Worldpay/Vantiv for credit card processing, batch processing will be unavailable during this timeframe. Both the FAR680 and FND680 processes utilize the batch transaction processing feature from Worldpay. If you team is utilizing either of these processes, they will need to be scheduled to run before or after the maintenance timeframe. No other changes are required for this update. What should I expect? The cutover from the old to the new instance is expected to be minimally disruptive. Address validation in may be intermittently unavailable during the change window. No changes in functionality are expected as this has already been tested in a canary release with a few clients. What should I do if I encounter problems? For additional information on this activity and impact, please refer to the full Worldpay communicate or reach out to your relationship manager at Worldpay. Additional Information As a reminder, you can monitor the status of Personify services on the Personify Status Page. Thank you, Cloud Operations Please do not reply to this message as this email account is not monitored. Please contact your account manager with any questions.
Posted: Sun, 14 Nov 2021 07:00:00 +0000

Address Validation Upgrade

» View Event Details | Created Sun, 14 Nov 2021 06:00:00 +0000

Scheduled Dear Personify Client, On 11/14/2021, beginning at 12 AM EST and ending at 6 AM EST, the Personify Hosting team will be replacing the current Spectrum address validation server (PBBI) with a new, upgraded version. The new instance features the latest 2020 version of the software with stability and performance enhancements. The instance also features high availability which aims at improving the overall stability of the platform. What should I expect? The cutover from the old to the new instance is expected to be minimally disruptive. Address validation in may be intermittently unavailable during the change window. No changes in functionality are expected as this has already been tested in a canary release with a few clients. What should I do if I encounter problems? If you experience problems with address validation after the change window, please call the emergency hotline number at 866-599-0237. Additional Information As a reminder, you can monitor the status of Personify services on the Personify Status Page. Thank you, Cloud Operations Please do not reply to this message as this email account is not monitored. Please contact your account manager with any questions.
Posted: Sun, 14 Nov 2021 06:00:00 +0000

Personify Production Patching

» View Event Details | Created Sun, 21 Nov 2021 06:00:00 +0000

Scheduled Dear Personify Client, As a reminder, we will perform our monthly patching for the essential security updates for Microsoft servers this Sunday, November 21st, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Production Personify360 Web Client, the Production Personify360 Desktop Client, and the Production Personify360 e-Business. Please take the following actions as we approach the maintenance window:  •Ensure your team is at a “stopping point” with your daily and financial activities.  •Ensure no jobs are scheduled to run during the maintenance window.  •Inform members the website will be unavailable during the maintenance window via your CMS.   What should I expect? During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window. What should I do if I encounter problems? Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing. Thank you, Cloud Operations
Posted: Sun, 21 Nov 2021 06:00:00 +0000

Personify Non-Production Patching

» View Event Details | Created Sat, 13 Nov 2021 06:00:00 +0000

Scheduled Dear Personify Client, As a reminder, we will perform our monthly patching for the essential security updates for Microsoft servers this Saturday, November 13th, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Non-Production Personify360 Web Client, the Non-Production Personify360 Desktop Client, and the Non-Production Personify360 e-Business. Please take the following actions as we approach the maintenance window:  •Ensure your team is at a “stopping point” with your daily and financial activities.  •Ensure no jobs are scheduled to run during the maintenance window.  •Inform members the website will be unavailable during the maintenance window via your CMS.   What should I expect? During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window. What should I do if I encounter problems? Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing. Thank you, Cloud Operations
Posted: Sat, 13 Nov 2021 06:00:00 +0000

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