» Published on Sun, 14 Nov 2021 06:00:00 +0000

• Scheduled

  Dear Personify Client,

  On 11/14/2021, beginning at 12 AM EST and ending at 6 AM EST, the Personify Hosting team will be replacing the current Spectrum address validation server (PBBI) with a new, upgraded version. The new instance features the latest 2020 version of the software with stability and performance enhancements. The instance also features high availability which aims at improving the overall stability of the platform.

  What should I expect?
  The cutover from the old to the new instance is expected to be minimally disruptive. Address validation in may be intermittently unavailable during the change window. No changes in functionality are expected as this has already been tested in a canary release with a few clients.

  What should I do if I encounter problems?
  If you experience problems with address validation after the change window, please call the emergency hotline number at 866-599-0237.

  Additional Information As a reminder, you can monitor the status of Personify services on the Personify Status Page.

  Thank you,

  Cloud Operations

  Please do not reply to this message as this email account is not monitored. Please contact your account manager with any questions.

  » Updated Sun, 14 Nov 2021 06:00:00 +0000