» Published on Sun, 14 Nov 2021 07:00:00 +0000

• Investigating

  Dear Personify Client,

  Worldpay from FIS (formerly Vantiv) will be performing maintenance on their systems on Sunday, November 14, 2021 from 1:00am – 4am EST.

  If you use Worldpay/Vantiv for credit card processing, batch processing will be unavailable during this timeframe. Both the FAR680 and FND680 processes utilize the batch transaction processing feature from Worldpay. If you team is utilizing either of these processes, they will need to be scheduled to run before or after the maintenance timeframe. No other changes are required for this update.

  What should I expect?
  The cutover from the old to the new instance is expected to be minimally disruptive. Address validation in may be intermittently unavailable during the change window. No changes in functionality are expected as this has already been tested in a canary release with a few clients.

  What should I do if I encounter problems?
  For additional information on this activity and impact, please refer to the full Worldpay communicate or reach out to your relationship manager at Worldpay.

  Additional Information As a reminder, you can monitor the status of Personify services on the Personify Status Page.

  Thank you,

  Cloud Operations

  Please do not reply to this message as this email account is not monitored. Please contact your account manager with any questions.

  » Updated Sun, 14 Nov 2021 07:00:00 +0000