Personify Cloud Status

All Systems are Online

Return to Statuspage

Event History

June 2023

AWS Reported issue

» View Event Details | Created Fri, 30 Jun 2023 16:28:00 +0000

Resolved At 2:25 PM ET, AWS resolved this issue. Personify Engineers are not seeing any issues with any Personify clients. We are resolving our notice of this issue.
Posted: Fri, 30 Jun 2023 19:22:00 +0000

Personify ISP Maintenance

» View Event Details | Created Sun, 25 Jun 2023 05:00:00 +0000

Resolved Dear Personify Client, Our Datacenter Internet Service Provider (ISP) vendor will be performing an upgrade this Sunday, 6/25/2023, beginning at 12:00 A.M. ET and ending at 5:00 A.M. ET. Our ISP vendor estimates potential disruption will be 1 to 5 minutes. This should not impact ThreeSixty and Web client services hosted in AWS. What should I expect? During the ISP upgrade, Personify ThreeSixty and Web clients may experience a brief outage lasting up to 5 minutes. What should I do if I encounter problems? Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing.
Posted: Sun, 25 Jun 2023 00:00:00 +0000

Personify Regular Monthly Maintenance - 6/18/2023

» View Event Details | Created Sat, 17 Jun 2023 04:57:00 +0000

Resolved Dear Personify Client, As a reminder, we will be performing regular monthly patching this Sunday, 6/18/2023, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Production Personify360 Desktop Client, Production Personify360 e-Business, and the Personify Web Client. Please take the following actions as we approach the maintenance window:  •Ensure your team is at a “stopping point” with your daily and financial activities.  •Ensure no jobs are scheduled to run during the maintenance window.  •Inform members the website will be unavailable during the maintenance window via your CMS.   What should I expect? During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window. What should I do if I encounter problems? Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing.
Posted: Sat, 17 Jun 2023 04:57:00 +0000

Partial Outage

» View Event Details | Created Wed, 07 Jun 2023 22:41:00 +0000

Resolved Personify Engineers have resolved the issue. Please reach out to your account manager for an incident report if you were impacted by this.
Posted: Wed, 07 Jun 2023 23:27:00 +0000

May 2023 July 2023 Current Month

Subscribe to Updates