» View Event Details | Created
Resolved
Personify engineers have resolved the issues resolving clients TEST environments. If your TEST environment is having issues, please open a ticket and let us know.
Investigating
Personify engineers have detected issues impacting some client's TEST environments. No PROD environments are being impacted. We are investigating and working to resolve at this time. More updates will be provided when they are available.
» View Event Details | Created
Scheduled
Dear Personify Client,
As a reminder, we will be performing regular monthly patching this Sunday, 1/26/2025, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Production Personify360 Desktop Client, Production Personify360 e-Business, and the Personify Web Client.
Please take the following actions as we approach the maintenance window: 
•Ensure your team is at a “stopping point” with your daily and financial activities. 
•Ensure no jobs are scheduled to run during the maintenance window. 
•Inform members the website will be unavailable during the maintenance window via your CMS.What should I expect?
During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window.
What should I do if I encounter problems?
Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing.
Additional Information
As a reminder, you can monitor the status of Personify services on the Personify Status Page.
The Personify handbook states that Saturdays and Sundays from 12 – 6 A.M. ET may be used for maintenance work, and any day between 2 – 2:30 A.M. ET may be used for emergency work. The dates for this year’s scheduled patching windows are listed below. These days are exclusive to the monthly security patches and do not include any other maintenance work that may arise.