Monthly P360/Web Client Maintenance

» View Event Details | Created Sun, 20 Feb 2022 05:00:00 +0000

Resolved Dear Personify Client, As a reminder, we will be performing regular monthly patching this Sunday, 2/20/2021, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Production Personify360 Desktop Client, Production Personify360 e-Business, and the Personify Web Client. Please take the following actions as we approach the maintenance window:  •Ensure your team is at a “stopping point” with your daily and financial activities.  •Ensure no jobs are scheduled to run during the maintenance window.  •Inform members the website will be unavailable during the maintenance window via your CMS.   What should I expect? During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window. What should I do if I encounter problems? Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing. Additional Information As a reminder, you can monitor the status of Personify services on the Personify Status Page. The Personify handbook states that Saturdays and Sundays from 12 – 6 A.M. ET may be used for maintenance work, and any day between 2 – 2:30 A.M. ET may be used for emergency work. The dates for this year’s scheduled patching windows are listed below. These days are exclusive to the monthly security patches and do not include any other maintenance work that may arise. Please Note These are the planned maintenance days for the year (2022): Non-Production Production Emergency January 8th January 16th January 23rd February 12th February 20th February 27th March 12th March 20th March 27th April 9th April 17th April 24th May 14th May 22nd May 30th June 11th June 19th June 26th July 9th July 17th July 24th August 13th August 21st August 28th September 10th September 18th September 25th October 8th October 16th October 23rd November 12th November 20th November 27th December 10th December 18th December 25th Thank you, Cloud Operations Please do not reply to this message as this email account is not monitored. Please contact your account manager with any questions.
Posted: Sun, 20 Feb 2022 05:00:00 +0000