» View Event Details | Created
Resolved
Vantiv is reporting this issue as resolved:
We have not seen additional errors on the Litle / Worldpay (FIS) platforms since 9:33 AM CDT. Engineers continue to monitor.
Posted:
» View Event Details | Created
Scheduled
Dear Personify Client,
As a reminder, we will perform our monthly patching for the essential security updates for Microsoft servers this Sunday, August 22nd, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Production Personify360 Web Client, the Production Personify360 Desktop Client, and the Production Personify360 e-Business.
Please take the following actions as we approach the maintenance window: 
•Ensure your team is at a “stopping point” with your daily and financial activities. 
•Ensure no jobs are scheduled to run during the maintenance window. 
•Inform members the website will be unavailable during the maintenance window via your CMS.  
What should I expect?
During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window.
What should I do if I encounter problems?
Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing.
Thank you,
Cloud Operations
Posted:
» View Event Details | Created
Scheduled
Dear Personify Client,
As a reminder, we will perform our monthly patching for the essential security updates for Microsoft servers this Saturday, August 14th, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Non-Production Personify360 Web Client, the Non-Production Personify360 Desktop Client, and the Non-Production Personify360 e-Business.
Please take the following actions as we approach the maintenance window: 
•Ensure your team is at a “stopping point” with your daily and financial activities. 
•Ensure no jobs are scheduled to run during the maintenance window. 
•Inform members the website will be unavailable during the maintenance window via your CMS.  
What should I expect?
During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window.
What should I do if I encounter problems?
Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing.
Thank you,
Cloud Operations
Posted:
