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Personify Engineers are close this event. This appears to have been related to a a DoS attack. If you are still experiencing any issues, please submit a case detailing what you are experiencing. We will be posting a report on this event.
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Personify engineers have resolved this incident. We will be conducting a review of the events shortly. Please reach out to your Account Manager if you have any questions.
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Personify engineers are declaring this event resolved. This was an issue with Microsoft Azure DNS impacting some Personify clients.
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Dear Personify Client,
As a reminder, we will perform our monthly patching for the essential security updates for Microsoft servers this Sunday, April 18th, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Production Personify360 Web Client, the Production Personify360 Desktop Client, and the Production Personify360 e-Business.
Please take the following actions as we approach the maintenance window: 
•Ensure your team is at a “stopping point” with your daily and financial activities. 
•Ensure no jobs are scheduled to run during the maintenance window. 
•Inform members the website will be unavailable during the maintenance window via your CMS.  
What should I expect?
During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window.
What should I do if I encounter problems?
Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing.
Thank you,
Cloud Operations
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Dear Personify Client,
As a reminder, we will perform our monthly patching for the essential security updates for Microsoft servers this Saturday, April 10th, beginning at 12:00 A.M. ET and ending at 6:00 A.M. ET. This maintenance work will target the Non-Production Personify360 Web Client, the Non-Production Personify360 Desktop Client, and the Non-Production Personify360 e-Business.
Please take the following actions as we approach the maintenance window: 
•Ensure your team is at a “stopping point” with your daily and financial activities. 
•Ensure no jobs are scheduled to run during the maintenance window. 
•Inform members the website will be unavailable during the maintenance window via your CMS.  
What should I expect?
During the patching process installation, the servers may require multiple restarts, which may cause users to experience intermittent connectivity issues. The network operations center (NOC) will monitor this process to ensure services normalize at the end of the scheduled patching window.
What should I do if I encounter problems?
Call the emergency hotline number at 866-599-0237 and let us know the issues you are experiencing.
Thank you,
Cloud Operations
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