» Published on Tue, 03 Mar 2026 00:25:00 +0000

• Resolved

  Personify Engineers have checked client AWS environments and do not see any remaining alerts or errors. We are resolving this incident. If you are experiencing any issues, please open an urgent ticket describing your issue.

  » Updated Tue, 03 Mar 2026 02:49:00 +0000

• Update

  AWS has provided us with this update: "Between 3:50 PM and 6:25 PM PDT, we experienced performance degradation for a small number of EBS volumes in a single Availability Zone (use2-az1) in the US-EAST-2 Region. We have resolved the issue for the majority of affected volumes." Personify Engineers are checking to see if there are any remaining impacted services.

  » Updated Tue, 03 Mar 2026 02:49:00 +0000

• Update

  Personify clients, please see our most recent update from AWS: "We continue experiencing degraded performance for a subset of EBS volumes in a single Availability Zone (use2-az1) in the US-EAST-2 Region. The root cause has been identified and our teams are working on mitigating the issue. We will provide another update by 6:00 PM PST, or sooner if more information becomes available."

  » Updated Tue, 03 Mar 2026 00:55:00 +0000

• Update

  This is our most recent update from AWS regarding this issue. We will continue to monitor and update as more information is available. Per AWS: "We are investigating degraded performance for a subset of EBS volumes in the us-east-2 Region."

  » Updated Tue, 03 Mar 2026 00:45:00 +0000

• In Progress

  Personify Engineers have been made aware there is an outage impacting AWS Services. This is impacting Personify clients hosted in AWS.

  Per AWS most notice to Personify: "We are investigating an issue that impacts the availability of some EC2 instances in the us-east-2 Region."

  We will update this page with more information and the AWS status page when it is available.

  » Updated Tue, 03 Mar 2026 00:25:00 +0000