» Published on Mon, 13 Apr 2026 10:20:00 +0000

• Update

  Our engineers have implemented a second fix and are monitoring the situation before declaring the situation resolved. We'll post an update after observing the environment for stability or if problems arise again.

  » Updated Mon, 13 Apr 2026 20:55:00 +0000

• Update

  Our engineers are reviewing fix in place after multiple alerts and reports have come in recently regarding a recurrence of issues. More updates will be provided when they are available.

  » Updated Mon, 13 Apr 2026 19:10:00 +0000

• Update

  Our engineers believe we have resolved the issue, but we are continuing to monitor for the next few hours to ensure the fix is working as expected. We will provide more updates as they are available.

  » Updated Mon, 13 Apr 2026 15:08:00 +0000

• Update

  We are still investigating this issue. We have engaged our vendors for further support into this issue. We will provide future updates as they are available.

  » Updated Mon, 13 Apr 2026 12:44:00 +0000

• Investigating

  Our engineers are actively troubleshooting an intermittent network connectivity issue at our Sterling data center. Hosted clients might experience intermittent disruptions of Personify services until the problem is isolated and a solution in put in place. This does not affect clients on AWS.

  We will provide update as progress is made. Thank you for your patience.

  » Updated Mon, 13 Apr 2026 10:20:00 +0000