» Published on Tue, 17 Nov 2020 16:12:00 +0000

• Update

  An incident report has been created, please reach out to your account manager for more information.

  » Updated Wed, 02 Dec 2020 15:12:00 +0000

• Resolved

  We are declaring the "All Clear" for this incident.

  Please open a case or contact your account manager if you are experiencing any issues.

  We will create an incident report for this event once shortly.

  » Updated Wed, 18 Nov 2020 00:45:00 +0000

• Update

  Personify Engineers continue to work to restore services on the Personify Platform. No other updates at this time.

  » Updated Wed, 18 Nov 2020 00:33:00 +0000

• Update

  Personify Engineers continue to work to restore services on the Personify Platform. We estimate we are 99% restored at this time.

  This is not the all clear message. We will share that when all services are 100% up.

  » Updated Wed, 18 Nov 2020 00:01:00 +0000

• Update

  Personify Engineers continue to work to restore services on the Personify Platform. No other updates available at this time.

  » Updated Tue, 17 Nov 2020 23:32:00 +0000

• Update

  Personify Engineers continue to work to restore services on the Personify Platform. We estimate 95% of the Personify Platform is recovered.

  » Updated Tue, 17 Nov 2020 23:00:00 +0000

• Update

  Personify Engineers continue to work to restore services on the Personify Platform. We estimate 90% of the Personify Platform is recovered.

  » Updated Tue, 17 Nov 2020 22:02:00 +0000

• Update

  Personify Engineers continue to work to restore services on the Personify Platform.

  » Updated Tue, 17 Nov 2020 21:27:00 +0000

• Update

  Our vendors have reported that all issues have cleared on their end. Personify Engineers are in the process of restoring services on the Personify Platform.

  » Updated Tue, 17 Nov 2020 20:58:00 +0000

• Update

  Personify Engineers are continuing to work to restore services to the Personify Platform. No further updates at this time.

  » Updated Tue, 17 Nov 2020 20:40:00 +0000

• Update

  Personify Engineers continue to work towards recovery. No further updates at this time.

  » Updated Tue, 17 Nov 2020 20:07:00 +0000

• Update

  Personify Engineers are continuing to work toward full recovery. No further updates at this time.

  » Updated Tue, 17 Nov 2020 19:42:00 +0000

• Update

  Personify Engineers are seeing recovery on the Personify Platform. We will send an all clear when all services are up.

  » Updated Tue, 17 Nov 2020 19:06:00 +0000

• Update

  The vendor we have been working with is reporting recovery on their end. They are expecting recovery in approximately 45 minutes. Personify Engineers will remain engaged and confirm services fully restored. Updates will be provided when they are available.

  » Updated Tue, 17 Nov 2020 18:34:00 +0000

• Update

  Personify Engineers are continuing to work with our vendors on this issue. There are no other updates at this time.

  » Updated Tue, 17 Nov 2020 18:07:00 +0000

• Update

  One of our vendors has confirmed damaged lines in the area causing this disruption. We will continue to monitor and report updates on the situation as they are available.

  » Updated Tue, 17 Nov 2020 17:38:00 +0000

• Update

  Personify Engineers are continuing to work with our vendors on this issue. There are no other updates at this time.

  » Updated Tue, 17 Nov 2020 17:10:00 +0000

• Update

  Personify Engineers are continuing to work with our vendors on this issue. We have determined this is likely not specific to the Personify Cloud Platform and appears to be internet backbone related. This is impacting Personify360 and the Personify Web client. Future updates will be provided here when available.

  » Updated Tue, 17 Nov 2020 16:43:00 +0000

• Investigating

  Personify Engineers have detected an issue impacting several clients. We are actively investigating this incident. Future updates will be provided here.

  » Updated Tue, 17 Nov 2020 16:12:00 +0000