» Published on Sat, 23 Jan 2021 00:00:00 +0000

• Resolved

  Dear Personify Client,

  The planned maintenance work has been completed.

  What happened? Essential security patches for Microsoft Servers have been applied.

  What should I do if I encounter problems? Call the emergency hotline number at 866-599-0237 and let us know what issues you are experiencing.

  Thank you, Cloud Operations

  » Updated Sun, 24 Jan 2021 12:00:00 +0000

• Scheduled

  Dear Personify Client,

  The Personify Hosting team will be performing an upgrade of a critical infrastructure component this weekend, 1/23/2021 beginning at 12:00 AM ET and ending at 2:00 AM ET. This task is typically non-disruptive due to built-in resiliency of the target device but there is a possibility of brief disruptions during the scheduled window.

  We greatly appreciate your patience and cooperation as we continue to make our platform more stable and secure.

  What is happening? On 1/23/2021 beginning at 12:00 AM EST and ending at 2:00 AM EST, we will be performing a vendor-recommended upgrade of a critical infrastructure component.

  Why is it happening? We are always working to improve the stability and security of Personify services, this network upgrade is a required step in these efforts.

  What should I expect? During the upgrade, a service interruption is expected between 12:00 AM EST and 2:00 AM ET. You may experience a brief outage during the network failover.

  During this time, teams will be on standby to ensure all networking and Personify services recover as expected.

  What should I do if I encounter problems? Call the emergency hotline number and let us know what issues you are experiencing.

  Thank you, Cloud Operations

  » Updated Sat, 23 Jan 2021 00:00:00 +0000